Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the website operated by VO Smith Enterprises Pty Ltd (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use this website.

1. Compliance with Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Where goods or services are supplied to you as a consumer, you are entitled to guarantees that cannot be excluded, including that goods are of acceptable quality, fit for purpose, and match their description.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not:

• Violate any applicable laws or regulations

• Infringe the rights of others

• Interfere with the operation or security of the website

We reserve the right to suspend or terminate access if misuse is detected.

3. Products and Orders

Product Descriptions

We aim to ensure all product descriptions, images, and prices are accurate. However:

• We do not warrant that all information is error-free or complete

• Colours and images may vary depending on your device

Order Acceptance

All orders placed through the website are subject to acceptance. We reserve the right to:

• Refuse or cancel any order at our discretion

• Cancel orders due to pricing errors, stock issues, or suspected fraud

If your order is cancelled after payment, you will receive a full refund.

4. Pricing and Payment

• All prices are listed in AUD (Australian Dollars) unless otherwise stated

• Prices may change at any time without notice

• Payment must be made in full at the time of purchase

We use secure third-party payment providers and do not store full payment details.

5. Shipping and Delivery

As a dropshipping business:

• Products may be shipped from local or international suppliers

• Delivery timeframes are estimates only and may vary

We are not liable for delays caused by:

• Shipping carriers

• Customs processing

• External factors beyond our control

Risk of loss or damage passes to you upon delivery.

6. Returns and Refunds

Our Returns & Refunds Policy forms part of these Terms.

Please refer to our Returns & Refunds Policy for full details regarding:

• Change of mind returns

• Faulty goods

• Refund eligibility

Your rights under Australian Consumer Law remain unaffected.

7. Intellectual Property

All content on this website, including but not limited to:

• Text

• Images

• Logos

• Graphics

is owned by or licensed to VO Smith Enterprises Pty Ltd and is protected by intellectual property laws.

You must not reproduce, distribute, or exploit any content without prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages

• We do not guarantee uninterrupted or error-free website access

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to:

• Replacement of goods

• Repair of goods

• Refund of the purchase price

9. Indemnity

You agree to indemnify and hold harmless VO Smith Enterprises Pty Ltd from any claims, damages, or expenses arising from:

• Your use of the website

• Your breach of these Terms

10. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect and handle your personal information.

11. Third-Party Links

This website may contain links to third-party websites. We are not responsible for:

• The content of those websites

• Their privacy practices

Accessing third-party websites is at your own risk.

12. Termination

We reserve the right to:

• Suspend or terminate access to our website

• Cancel orders or accounts

at our discretion, including where these Terms are breached.

13. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from these Terms or your use of the website will be subject to the jurisdiction of the courts of New South Wales.

14. Changes to These Terms

We may update these Terms at any time.

Changes will take effect immediately upon being published on the website. It is your responsibility to review these Terms periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Email: admin@vosmithenterprises.com
Business: VO Smith Enterprises Pty Ltd
Location: NSW, Australia

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.