Shipping Policy

At VO Smith Enterprises Pty Ltd, we aim to deliver your order as efficiently as possible. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing

• Orders are typically processed within 1–3 business days after payment is received

• Orders are not processed on weekends or public holidays

• During peak periods, processing times may be slightly delayed

Once your order has been processed, you will receive a confirmation email.

2. Shipping Locations

We currently ship to:

• Australia

• Selected international locations

If your location is not available at checkout, please contact us at admin@vosmithenterprises.com.

3. Delivery Timeframes

As a dropshipping business, products may be shipped from local or international suppliers.

Estimated delivery times:

• Australia: 5–12 business days

• International: 7–21 business days

Please note:

• Delivery times are estimates only

• Delays may occur due to customs, carrier issues, or high demand periods

4. Multiple Shipments

• Items in your order may be shipped separately

• You may receive multiple packages for a single order

• Delivery times for each item may vary

5. Shipping Costs

• Shipping costs are calculated at checkout (if applicable)

• Promotional free shipping may be offered from time to time

6. Tracking Orders

Where available, tracking information will be provided via email once your order has been shipped.

Please allow a few days for tracking updates to appear in the system.

7. Delays and Lost Parcels

While we aim to meet all delivery estimates, we are not responsible for delays caused by:

• Postal or courier services

• Customs clearance processes

• Incorrect shipping information provided by the customer

• Events outside our control (e.g. natural disasters, disruptions)

If your order appears delayed or lost, please contact us at admin@vosmithenterprises.com, and we will assist in locating your shipment.

8. Incorrect Address

• Customers are responsible for providing accurate shipping details

• We are not responsible for orders shipped to incorrectly provided addresses

• If an order is returned due to an incorrect address, additional shipping fees may apply

9. Damaged Items

If your order arrives damaged, please contact us within a reasonable timeframe at:
admin@vosmithenterprises.com

Include photos of the damaged item and packaging so we can assist with a resolution.

10. Customs, Duties, and Taxes

For international orders:

• You may be required to pay customs duties or taxes

• These charges are the responsibility of the customer

We are not responsible for delays caused by customs.

11. Order Cancellations

• Orders may only be cancelled before they are processed and shipped

• Once an order has been shipped, it cannot be cancelled and must follow our Returns & Refunds Policy

12. Contact Us

If you have any questions about this Shipping Policy, please contact:

Email: admin@vosmithenterprises.com
Business: Vo Smith Enterprises Pty Ltd
Location: NSW, Australia