Returns & Refunds Policy

At VO Smith Enterprises Pty Ltd, we comply with the Australian Consumer Law (ACL) and aim to provide a fair and transparent returns process for all customers.

Change of Mind Returns

You may request to cancel or return your order within 30 days of receiving your goods for any reason.

To initiate a return, you must notify us with a clear statement via email at:
admin@vosmithenterprises.com

Once approved, items must be returned in accordance with the conditions below.

Your Rights Under Australian Consumer Law

Nothing in this policy excludes, limits, or replaces your rights under the Australian Consumer Law.

You are entitled to a repair, replacement, or refund if a product:

• Is faulty or defective

• Is not as described

• Is not fit for its intended purpose

If the issue is major, you are entitled to a full refund or replacement.
If the issue is minor, we may offer a repair or replacement within a reasonable time.

Refund Process

Once your returned goods are received and inspected, we will process your refund within 30 days.

• Refunds will be issued using the original payment method

• You will not incur any additional fees for the refund

Conditions for Returns

To be eligible for a return (including change of mind), items must:

• Be purchased within the last 30 days

• Be unused and in original condition

• Be in the original packaging

Non-Returnable Items

We do not accept returns for:

• Custom or personalised items

• Perishable goods or items with expired shelf life

• Items opened after delivery that are not suitable for return due to health or hygiene reasons (e.g. grooming, skincare, oral products)

• Items that have been used or are no longer in original condition

• Items that have been mixed inseparably with other products after delivery

Return Shipping

• You are responsible for the cost and risk of returning goods

We strongly recommend using a tracked and insured shipping service, as we cannot guarantee receipt of returned items. Please email us at admin@vosmithenterprises.com to initiate a return.

Refunds will not be issued without:

• Receiving the returned goods, or

• Proof of successful return delivery

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within a reasonable timeframe at:
admin@vosmithenterprises.com

We will arrange a replacement, repair, or refund in line with Australian Consumer Law.

Gifts

• If an item was marked as a gift and shipped directly to you, you will receive a store credit once the return is processed

• If the item was not marked as a gift, the refund will be issued to the original purchaser

Contact Us

If you have any questions about this policy, please contact:
admin@vosmithenterprises.com